Dialing modes for every list
Single-line power dialing gives an agent manual control over one call at a time — built for warm lists and follow-ups. Multi-line predictive dialing runs up to 14 simultaneous lines per agent on Standard plans, auto-advancing agents to live answers only; Enterprise plans have no line cap, and high-volume teams run 30+ lines per agent when their lists and staffing support it. Preview dialing lets an agent review contact details before every call, and lines can be pooled across agents — two agents on 14 lines each dial as one pooled 28-line session. More lines isn’t always better: pacing controls keep abandon rate, and caller ID reputation, healthy at any speed.
- Power dialing
- Preview dialing
- Predictive dialing
- Up to 14 lines/agent — Standard
- No line cap — Enterprise
- Line pooling